by Alan S. Morrison | Nov 12, 2023 | Business news, customer service, Management, marketing, PR, public relations, reputation, Reputation management, stakeholder management
In case you missed it, last week Northern quality supermarket chain Booths announced that it’s removing self-scan tills at its stores (except the two busiest “to meet the needs of our customers during very busy periods.”) because “We have based this not...
by Alan S. Morrison | May 16, 2023 | Creativity, Decision-making, Leadership, Management, Process optimisation
This blog was prompted by a recent tweet by Professor Ethan Mollick highlighting this 2019 paper by Justin M. Berg which found participants asked to ranked the potential creativity of their initial ideas before developing them into final ideas “tended to under-rank...
by Alan S. Morrison | May 10, 2023 | communications, customer service, Management, Process optimisation, Strategy
The rapid influx of the new wave of Artificial Intelligence (AI) tools – from ChatGPT and DALL-E to Google Bard and New Bing Chat AI Chat – have brought predictions of job losses as processes currently done by people will in future be processed by AI-driven IT. Many...
by Alan S. Morrison | Apr 24, 2023 | Leadership, Management, MBA, PR, public relations, reputation, Strategy
It’s 20 years this week since I completed my OUBS MBA. Here are the Top 10 things I’ve learned since. Letters after your name are only as valuable as how much you use the knowledge & skills which resulted in them. Every day is a CPD Day, if you pay attention....
by Alan S. Morrison | Sep 22, 2022 | Case Study, Event planning, Management, Process optimisation, public relations, reputation, stakeholder management, Strategy
When I joined the volunteer Committee of St Andrews Business Club in April 2016, the club’s future was in doubt. Despite the previous Committee introducing evening events and inspiring successful business leaders as speakers at its breakfast events, membership was 59...
by Alan S. Morrison | Sep 21, 2022 | communications, Management, marketing, PR, public relations, reputation, Reputation management, stakeholder management
FOREWORD: this blog would have been more topical last week, when the Center Parcs PR crisis arose, but I had decided on the news of the death of Her Majesty The Queen that I would pause self-promotional activity until the official Period of Mourning was over. For...
